Technical Support

Avasia Information Systems
818 building, Pasig Boulevard, Pasig, Metro Manila
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports

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Avasia Information Systems

We are Avasia Information Systems, total I.T. solutions provider.
We deliver the widest array of services in and out of Metro Manila. It is our commitment to provide you the best and most up-to-date I.T. solution available, tailored to fit your unique demand. From computer sales, maintenance, technical support, after-sales service, structured cabling system, repairs and upgrades, together with our knowledgeable, dedicated and hardworking team of I.T. specialists, long-term customer satisfaction is 100% guaranteed.
An I.T. company devoted to developing human potential and through this effort we strive to serve our customer with excellence and values. We adhere to our core values to uphold the interest of our company most especially the interest of all our customers.
We partnered to leading I.T. brand in the country, not to mention, their capacity to deliver and to support our customer needs in terms of quality products and technical services.

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