CRM Functional Consultant

Makati, Metro Manila
Main Responsibilities:
  • Lead business requirements sessions with clients
  • Analyze and translate business requirements into functional and design specifications
  • Conduct functional fit/gap analysis between business requirement and product/system
  • Create and review functional documentations such as requirements definition, functional specs, design specs, test plan and scripts etc
  • Perform Dynamics CRM configuration and customization during presales and implementation phases
  • Experience and ability to present and demo solutions per customers’ requirements
  • Conduct UAT session with clients, product training and workshops
  • Advise clients on the capabilities and limitations for out of the box functionality and custom development
  • Bridge communication between business and technical people
  • Implement best practices, standards and procedures including quality and delivery methodologies
  • Candidate must possess at least a Bachelor's Degree from a reputable university majoring in Computer Science/Information Technology, Business Management or equivalent
  • At least 3 years working experience in the IT industry as a Consultant/Business Analyst with strong demonstrated consulting and client-facing skills.
  • At least 2 years of relevant working experience with Dynamics CRM. Knowledge in Dynamics AX will be an added advantage.
  • Successfully delivered minimum 2 full cycle of IT implementations
  • Strong analytical and problem solving skills
  • Strong oral and written English communication skills.
  • Strong interpersonal and presentation skills.
  • Willing to travel locally and overseas.

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