Business Systems Analyst - Technical

Manulife Bldg. UP North Science and Technology Park, Commonwealth Ave., Quezon City, Metro Manila
Business Systems Analyst – Technical
Global Solutions Delivery – Systems Services
This position is for a Business Systems Analyst - Technical on the Systems Services Team. The successful applicant will be involved with application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards.
The candidate will need to have a breadth and depth of experience that will allow her/him to devise and support solutions that integrate appropriately within the organization and its application frameworks.
  • Work with upstream and downstream systems to debug or trouble shoot data processing issues
  • Investigate SQL stored procedures, Informatica Workflows, CA WLA failures and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements
  • Monitoring IBM Websphere MQ to ensure data is flowing properly from the publishing systems to the subscribing systems
  • Tracking and resolving a high number of exceptions on a day to day basis as operations support
  • Coordinate development efforts with the development team for major enhancements
  • Coordinate code deployments with various teams and ensure audit standards are met
  • Track and produce key metrics for the team and develop strategies to increase efficiency
  • Remain current on standards, technologies, approaches and methodologies
  • Consistently apply the concept of continuous improvement
  • Minimum 2 years working experience supporting systems at Level 2 (support)
  • Experience with relational database structures and methodologies
  • Proven ability to multitask both independently and within a team
  • Excellent English communication (both written and oral)
  • Applicable undergraduate degree or Designation in Computer Science or equivalent experience
  • Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation
  • Experience in financial industry
  • Action oriented, creative and proactive thinker
  • Willing to work different shifts (North American Business Hours + Asia Business Hours)
  • Successful candidate must have strong knowledge and experience in the below three technologies:
    • MS SQL
    • Informatica PowerCenter
  • Successful candidate should have some knowledge of the below two technologies:
    • CA Work Load Automation
    • IBM Websphere MQ
    • VB.NET

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Manulife Financial is a leading financial services company with principal operations in Asia, Canada and the United States.  In the United States we are known as John Hancock Financial Services.  In 2012, we celebrated 150 years of providing clients strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions.

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