Telecoms Engineer

kgb Philippines Inc.
With business certificates

1001-5000 employees
Makati, Metro Manila
AvayaCiscoCircuitEdgeTrouble Tickets
This position will assist the Telecoms Supervisor in making sure tasks and objectives given to the group are accomplished.
  • First line of support, using basic troubleshooting skills for phone calls and network monitoring pages: contact on-call staff as required and work with the problem coordinator to escalate problems as defined by Problem Management procedures.
  • Become aware of fixes to known issues such ACD devices , EDGE Devices and Circuits connectivity for quick resolution.
  • Update and maintain troubleshooting guides.
  • Generate matrix reports: utilization, peaks, outages, etc.
  • Update and maintain operations and configuration documentations.
  • Technical evaluation of critical issues and incidents, participation in root cause analysis teams and management of project activity impacting the call centers.
  • Perform other duties as required.
  • Candidate must at least Bachelor’s/College Degree in Computer Engineer/Science, ECE or any IT related field.
  • At least 3 years working experience. Knowledgeable, clear understanding and has had experience with Avaya Media gateways, S8700 servers, CM1/2/higher, CMS systems, EDGE devices – LCS ,DACCS and circuit connectivity.
  • Knowledgeable in CTI application, CMS report, EDGE devices, Circuits , Market routing .
  • Basic knowledge in AVAYA VOIP/SIP, ASPECT, AVAYA IPCC environment, ICM, CISCO.
  • Knowledgeable in basic Telecom devices isolation, maintenance and admin.
  • Has had some experience with the Cisco ICM system.
  • Has worked in a customer support environment.
  • Good team player.
  • Have good English communication skills.
  • ACA/ACS /CCNA or License ECE would be an advantage.
  • Related AVAYA / CISCO certification would be an advantage.
  • Willing to work on shifting schedules, weekend, holidays.
  • Willing to work in Makati.

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kgb Philippines Inc.

Welcome to the kgb Philippines 
Since its creation in 1992, kgb has grown into a global company, with businesses and customers around the world.
We are looking for talented people who are smart, creative, dedicated, and above all, have the ability to contribute by converting their passion into action.
We offer you an unparalleled chance to build a rewarding career in a dynamic workplace. Not only do we give you the freedom to choose your path, but we also provide the support you need to excel.
You will find yourself working alongside people who represent some of the most talented in our industries. We come from a broad range of cultures, backgrounds, and perspectives, yet with a shared set of the following values: PerformancePerseveranceInnovationIntegrity, and Agility. These core values play a vital part in our daily business activities. 

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