Desktop Support
PHP 20,000 monthly

kgb Philippines Inc.
With business certificates

1001-5000 employees
Makati, Metro Manila
The objective of the Local Desktop Support group is to provide Tier 1 and 2 support for kgb desktop related issues.
 
Responsibilities
  • Provide first line technical assistance to clients through phone or email support.
  • Provide basic technical support for desktop, laptop, printer, MS office applications and any Microsoft Windows platform applications.
  • Provide clients with needed information and resolve their technical desktop problems.
  • Perform other duties as assigned.
Requirements
  • Has bachelors degree in computer sciences or equivalent.
  • At least two years working experience in customer service/technical support.
  • Must be familiar with Dell/IBM Desktops, Laptops and HP/Epson printers with technical background.
  • Basic knowledge of networking (from cabling to TCP/IP stack).
  • Has had experience using trouble-ticketing systems.
  • Knowledgeable in Microsoft Windows environment (Operating System. Basic System Administration and Office Applications).
  • Strong communication and interpersonal skills and be able to interact effectively with customers. 
  • Preferably MCP/MCDST.
  • Has worked in a call center environment. Basic Troubleshooting and Networking. Undergone ITIL Foundation course would be an advantage.
  • Willing to work in shifting schedules, weekends, and holidays.
  • Willing to work in Makati and/or Santa Rosa, Laguna.

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kgb Philippines Inc.

Welcome to the kgb Philippines 
 
Since its creation in 1992, kgb has grown into a global company, with businesses and customers around the world.
 
We are looking for talented people who are smart, creative, dedicated, and above all, have the ability to contribute by converting their passion into action.
 
We offer you an unparalleled chance to build a rewarding career in a dynamic workplace. Not only do we give you the freedom to choose your path, but we also provide the support you need to excel.
 
You will find yourself working alongside people who represent some of the most talented in our industries. We come from a broad range of cultures, backgrounds, and perspectives, yet with a shared set of the following values: PerformancePerseveranceInnovationIntegrity, and Agility. These core values play a vital part in our daily business activities. 
 

Learn more at :
https://philippinescareers-kgb.icims.com/jobs/intro?hashed=-435746248&mobile=false&width=800&height=500&bga=true&needsRedirect=false&jan1offset=480&jun1offset=480