IT Helpdesk Technician
PHP 25,000 - 30,000 monthly

Octal Philippines, Inc.
Quezon City, Metro Manila
Job Duties:
  • Serve as the first point of contact for clients seeking technical assistance over the phone or email.
  • Responsible for remote troubleshooting and maintenance of wide array of managed servers and network related services such as physical & hardware layer, web / mail / DNS / database services, routing / switching / firewall devices & mobile devices.
  • Determine the best solution based on the issue and details provided by clients
  • Establish and maintain appropriate IT documentation and procedures.
  • Walk the client through the problem-solving process and assist them with data center related duties.
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Remote support and 24/7 on-call duties.
  • May need to travel to different countries as project dictates.
  • Relevant Bachelor degree in Computer Science or related field is preferred.
  • Knowledge of Linux based system management and design is a big plus.
  • Strong Experience with Microsoft Exchange 2000/2003/2007/2010/2013/2016 Infrastructure including planning, deployment, migration, maintenance and high availability (HA).
  • Strong Experience with Microsoft Lync or Skype for Business 2010/2013/2016 Infrastructure including planning, deployment, migration, maintenance, sip trunks, and HA.
  • Strong experience with Microsoft Sharepoint 2003/2007/2010/2013 Infrastructure including planning, deployment, migration, maintenance.
  • Experience with System Center Datacenter Products: VMM, DPM, Op Manager, Config Manager.
  • Experience with other Microsoft Server Technologies such as TMG, SQL, CRM.
  • Strong experience with Group Policy, DHCP, DNS, WINS, NAP, IAS, RRAS, Firewall, WSUS, IIS, Certificate Manager, Terminal Server, WDS, Clustering, NLB.
  • Strong experience with Microsoft and VMWare Virtualization Technologies.
  • Experience with various Storage products such as Dell Equallogic, Nimblestorage, EMC, or Open Source Storage products.
  • Experience and Strong knowledge with various Client Operating system such as Windows 2000/XP/Vista/7/8/10. Knowledge of Mac and Linux clients is a plus.
  • Experience and knowledge with various Network equipments such as Routers, Firewalls, Switches, Load Balancers, Wireless Access Points, OOB Management. Prefer candidate who have been exposed to these vendors: Cisco, Juniper, HP, Watchguard, Sonicwall, F5, Kemp, APC, Avocent.
  • Knowledge with various 3rd party network and security management software such as Symantec, Veritas, McAfee, GFI, Opmanager, Solarwind.
  • Strong server hardware knowledge and past experience with NAS and Backup devices.
  • Experience with wireless and mobile devices such as Android, Iphone and various Wireless Laptop technologies.
  • Strong knowledge in TCP/IP, Subnetting, DNS and how the Internet works in general is a must.
  • Must be a people person with strong ability to resolve both technical and non-technical problems. Excellent in communication, organization, and teamwork skills.
  • Fluent in English, Can converse with minimal English accent, and be able to talk to customers and team members in Fluent English.
  • Must be able to converse well over phone, clearly understood by the other parties on the other side of the phone.
  • Must be dependable with a great work ethic, demonstrated initiative, ownership of issues, and exceptional attitude.
  • Highly flexible, adaptable, and able to deal with uncertainty in an extremely high-paced environment.
  • Ability to script in shell command, powershell or vb is a great plus.
  • Experience with various Phone products including PBX, Voice over IP solutions and Internet telephony is a plus.
  • Microsoft Certified Professional candidates are highly preferred.

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Octal Philippines, Inc.

Company Overview
Octal Philippines was established in June 2002.  Octal is a fast growing technology, consultancy and software solution company.  At Octal, we bridge the gap between our partner clients and the a wide range of technology. We towards an intimate understanding of our client’s goal and provide expert services towards reaching these.  We offer them cost effective and innovative solutions and services.
Our mission is to provide best quality services while providing the maximum value to our clients.
  • The Company’s mission is to serve all businesses through meeting and managing the Customer’s needs & requirements by using our customized technology and services.
  • To gain competitive edge over large scale businesses
  • To empower all employees in marketing and promoting our services so to achieve leverage and expand upon its base of mission  critical information and telecommunications technologies.
  • Optimize the use of existing and planned investment in systems and technology.
  • The Company’s vision is to be one the best Information Technology consulting firm in the Philippines.
  • To become competitive consistently in the aspects of business communication.

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