Technical Support Engineer
PHP 12,000 - 15,000 monthly

Action Labs IT Services Phils Corp.
501-1000 employees
Makati, Metro Manila
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience
- Typically 1-2 years of relevant experience
- Amendable to work in Chino Roces, Makati and Ortigas
- Willing to work on a shifting schedule
 
Duties and Responsibilities: 
- Break/fix of laptops, desktops, basic network devices.
- Help customers with installing, configuring, and troubleshooting hardware and software to provide constant usability of equipment and software..
- Identify, analyze, troubleshoot and fix peripheral equipment and handhelds.
- Responsible for hardware upgrades: moves, adds, changes in a laptop and desktop environment.
- Execute repairs and part replacements on desktops, laptops and tablets.
- Identify and recommend improvements to the overall IT infrastructure.
- Aid other technical support specialists when required.
- Provide customer service and communication over the phone, by e-mail and/or in person
 
GENERAL DESCRIPTION:
Responsible for providing technical support, including the installation, maintenance, and repairing of company and multi-vendor systems. Within the scope of systems, the candidate must provide technical support for hardware, software and networking products as well as operating systems. Customer satisfaction is of upmost importance and must be ensured by instructing customers on preventive maintenance and configurations that may have an impact on product performance.
 
Knowledge and skills required:
- Computer literacy is a must.
- Have excellent communication skills, both written and oral.
- Customer service experience desirable.
- Experienced with replacing hardware components in desktop computers in a professional environment. Hardware components include motherboard, processor, memory, etc.
- Excellent organizational and time management skills.
- Be able to work independently or as part of a team.

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Action Labs IT Services Phils Corp.

ActionLabs is a professional service company composed of Information Technology Experts committed in providing end to end solutions and excellent customer service.
 
We aim to delight customers by providing exceptional solutions and services to our clients through appropriate, accurate and timely solutions and by continuously reaching the highest level of quality excellence
 
OUR HISTORY
 
ActionLabs IT Services Phils. Corp. is an affiliate company of Worx Group of Companies founded in 1996.
The very first ActionLabs Center was established in 1996 in the heart of Gilmore. Additional centers were established in Olongapo, Makati, Angeles, Cagayan de Oro, Cebu and Davao. ActionLabs Service Express Centers are now set up throughout the country. Started with only 12 employees, ActionLabs currently has more than 600 employees deployed in different projects and branches in the Philippines.

ActionLabs now offers Managed Services, Technology Solutions Services, Network & Surveillance Services, Maintenance Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.
 
OUR VALUES:
 
Hunger for Perfection
Thirst for Excellence
Burning Desire for Service to God, Community and Customers
 

Learn more at :
http://www.actionlabs.com.ph/

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