IT Helpdesk Support
PHP 15,000 - 18,000 monthly

Nityo Infotech Services Pte. Ltd.
Quezon City, Metro Manila
Qualifications:
  • College Graduate
  • With 1-2 years experience as Helpdesk Support 
  • With extensive experience in Phone Support, Active Directory, Desktop Support and Ticketing 
  • Amenable to work in Quezon City
  • Willing to work Nightshift
  • Can start to work ASAP
  • Male or Femal (Preferably female) 
Duties and Responsibilities: 
  • Provided computer help desk support via phone, remote access and email with end-users. 
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. 
  • Experience diagnosing, troubleshooting and resolving client issues with installations and upgrades.
  • Addressed and/or resolved escalated issues.
  • Provided regular reports to the desktop supervisor regarding technical problems, suggestions and solutions.
  • Maintained documentation of different procedures and processes. 
  • Maintained confidentiality and discretion when working with password or sensitive materials.
  • Support department in successful resolution of trouble tickets in a high-volume call center.
  • Performed cross platform audits of Active Directory (AD) objects and user permissions.\
  • Managed Active Directory Accounts (Creation, Deletion and Permissions).
  • Responsible for other duties as assigned.
  • Extract and generate the no. of the total calls received and all the abandoned calls thru CMS tool.
  • Provided weekly and monthly reports about the Highlights and Lowlights of the Team including the created job aids for the whole month.
  • Extract and generate reports thru CoDesk – ticketing tool for Daily, Weekly and Monthly Reports.
  • Provide productivity report ( Customer Service and SLA )

Quick Apply

Be careful. A salary that's too high can scare away potential employers.

Point out why you are qualified for this job.

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed.

This company lacks local business documentation or may still be processing the necessary permits. Take extra care when applying.
By clicking the Submit button, you confirm that you have read, understood and agree to our Terms of Service and Privacy Policy.

Nityo Infotech Services Pte. Ltd.

Nityo Infotech Corporation (www.nityo.com) is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 6 countries across globe in North America, UK, Singapore and India. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, life sciences and healthcare, telecommunications and utilities, and independent software vendors.

Learn more at :
http://www.nityo.com/

Map