IT Helpdesk Support

501-1000 employees
8/F East Tower, Philippine Stock Exchange,Ortigas Center, Pasig, Metro Manila
  • Candidate must be a graduate of Bachelor's Degree/Vocational Courses of Information Technology, Computer Science, or any related program.
  • Preferably with one year work experience in IT
  • Open for a Project-Based Employment
  • Good Communication skills (Phone and Email)
  • Knowledgeable of different ticketing system (SNOW, Service Now, etc.)
  • Average troubleshooting skills (Hardware and software)
  • Knowledgeable of different remote tools (Remote Desktop Connection, TeamViewer, etc.)
Job Description:
  • Manage customer concern thru phone calls, chat and email.
  • Create tickets using in-house ticketing system, remote support (Issue resolution) for Level1 issues, escalate issue to Level2 or above, monitor ticketing system.
Location: Mandaluyong City & Calamba City, Laguna assignment

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AMTI harnesses and advances Filipino ingenuity to deliver innovative technology solutions locally and globally. True to our core of being an organization that promotes Filipino values, we continually invest and believe in the innate talent and ability of our countrymen. AMTI's remarkable growth stems from an advocacy that cultivates Philippine talent. Since our inception in 1996, AMTI has been at the forefront in building partnerships with some of the world's leading brands in technology. We pride ourselves for being a 100% Filipino-owned company that started as a hardware provider. With only 19 employees when we first operated, AMTI now employs over 600 highly skilled personnel and certified engineers. Our customer base covers more than 3,000 clients across the Philippines, and have placed continued trust in our innovative technology solutions. We have also expanded our reach with established offices in key cities of the Philippines namely, Manila, Cebu, Davao and Subic.