Technical Support Engineer

iRipple, Inc.
With business certificates

The Philippine Stock Exchange, Exchange Road, Pasig, Metro Manila
Job Summary:

Supports to end users, partners and customers. Provide troubleshooting and technical support via phone, web based tools and email. Advise customers regarding the product's proper use and address specific user issues. Candidate will assist the customer during installations/implementation.

Required Skills:
  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of software problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to handle clients professionally during all interfaces.
  • Sales support to help end users select, optimal installation configurations in a complex network environment.
  • Strong written and verbal communication skills.
  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Required skill(s): Microsoft Windows, Abap4, MS SQL Server.
  • Required language(s): English, Filipino, Bisaya
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicant must be willing to work based in Cebu City.
  • Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.

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iRipple, Inc.

iRipple, Inc. is an international premier retail technology company with headquarters in Manila, and subsidiaries in Thailand and Malaysia.
iRipple has developed, marketed and successfully deployed a Retail Management Solution named, “Barter™”, to a growing number of retail businesses in the Philippines.  iRipple’s flagship product has proven to be a viable retail solution to progressive small and medium enterprise (SME) businesses.  From its initial focus on the supermarket industry, iRipple has moved to servicing a broader range of business operations like boutique, specialty stores, pharmaceutical, convenience store, distribution and the food and beverage retail industry as well.
As a solutions provider company, iRipple has also ventured in collaborative projects with well-known ERP Solution Companies and multinational hardware brands, as well as, engage in significant business partnerships.  This is part of iRipple’s continuous commitment to provide the best solution and growth opportunities to its Clients.
iRipple, Inc. is your single source for comprehensive point of sale systems, software, training, installation and support. This method makes your purchasing decision stress free. We understand that implementing a point of sale solution for your is an important step. That’s why we take the time to suitably assess your needs, create a proper implementation and training plan to assure successful results.

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