Application Helpdesk
PHP 20,000 - 30,000 monthly

501-1000 employees
Quezon City, Metro Manila
Main Responsibilities
  • Provide timely and high quality resolutions to customer incidents and service requests
  • Ensure proper recording and closure of all issues via ticketing system
  • Undertake QA and or UAT to assist internal teams
Competencies and Skills
  • Candidate must possess at least a Bachelor's/ College Degree in Computer Science / Information Technology, Human Resource Management or equivalent.
  • At least 2 years of working experience in helpdesk support, application troubleshooting with customer focused role or equivalent.
  • Asia Payroll processing knowledge is an advantage.
  • Knowledge in Database Management (MySQL) is an advantage.
  • User acceptance testing / End user testing experience is an advantage.
  • Extensive knowledge in service desk operations.

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With more than 1.3 million customer employees being serviced by Ascender's payroll and HR platforms throughout the Asia Pacific region, approximately 1,400 global brands and listed companies across a range of different industries trust us to meet their payroll needs. We service these customers through 850 dedicated Ascender staff based in 10 countries, who have local payroll and HR knowledge and expertise across 7 language to provide solutions to 31 country legislations.

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