Projects and Provisioning Coordinator

Comscentre Phils. Inc.
6F Multinational Bancorporation Centre, 6805 Ayala Avenue, Makati, Metro Manila
To be successful in this role, the following skills are desired:
 
Projects:
  • Act as the point of contact and communicate project status to all participants
  • Perform provisioning tasks required for the project
  • Ensure customer satisfaction throughout the project
  • Coordinate project management activities, resources, equipment and information
  • Liaises with clients to identify and define requirements, scope and objectives
  • Assign tasks to internal teams and assist with schedule management
  • Make sure that client’s needs are met as projects evolve
  • Analyze risks and opportunities
  • Monitor project progress and handle any issues that arise
Provisioning:
  • Main task is to assist and support AU PM/PCs with provisioning related tasks
  • Ensures full understanding of order details and customer expectations – Scope of Works
  • Orders products and services from 3rd parties
  • Coordinates delivery of products and services
  • Organizes installations and appointments
  • Produces relevant documentation for customers at each stage of the process
  • Liaises with internal and external suppliers and coordinates installation delivery in line with customer requirements
  • Manages all new installations, relocations, and data upgrade requests through to a successful conclusion
Requirements:
  • Minimum of two (2) years relevant experience with similar role or function in a telecommunications industry role or function in a telecommunications industry
  • Ability to use SAP advantageous
  • Previous background of NBN delivery highly sort after.
  • Can work with a minimal supervision
  • Excellent English communication (verbal & written) and interpersonal skills
  • Flexible and quick learner; Team player
  • Excellent diagnostics and resolution skills
  • Contribute to a high powered and high output team
  • Build rapport with people quickly and effectively
  • Capable of building long term relationships with customers, staff and suppliers
  • Ability to meet tight deadlines and work under pressure
  • Highly organized with attention to detail
  • Strong customer service ethic and focus
  • Self-motivation and ability to work proactively in this busy environment
  • Previous experience in telecommunications would be highly advantageous

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Comscentre Phils. Inc.

Founded in 2002, Comscentre is a true business communications partner, providing world class systems and support to hundreds of companies Australia wide. Comscentre provides a complete suite of the communications products and services essential to businesses of every size, namely hardware, finance, voice and data services, and network design and management, all backed by a complete support and maintenance package.  In addition to Brisbane Headquarters, Comscentre has since grown to include offices in Melbourne, Sydney and Perth, and has also established a regional office and full network operations in Manila, Philippines.