Technical Support Specialist

First Datacorp
51-200 employees
3rd Floor Citi Bank Center, Paseo de Roxas, Makati, Metro Manila
  • Must be a graduate of any course related to Information Technology/Computer Studies such as, but not limited to the following:
    • BS in Computer Engineering
    • BS Information Technology
    • B.S. in Computer Science
  • At least one (1) year work experience in the field of Information Technology
  • With Certification/Training to any of the following:
  • Desktop management, PC confirmation, testing (e.g. Symantec Endpoint Protection)
  • Microsoft Certified Technology Specialist (MCTS) on Windows 7/10 OR
  • TESDA Computer Technician Training AND
  • Endpoint Security Training (e.g. Symantec Endpoint Protection)
  • Willing to work in Malate Manila
  • Configuration, testing, and validation of end-point resource (e.g. PC, printer, software, etc.) for deployment;
  • Deployment of client computing resources, ensuring conformance to the development/activity plan
  • Documentation of configuration manual and other relevant Information of the deployed client computing resources;
  • Research/study on tools/systems necessary to aid in the enhancement of client computing services, resources and system;
  • Second level incident resolution on the issue directly affecting client computing resources, system and related technologies being managed by the division;
  • Monitoring of status of outstanding incidents assigned to the division, providing inputs/updates to stakeholders until full resolution and closure;
  • Fulfillment of service requests as assigned and in compliance with the set standard processing time;
  • Monitoring and reporting of events status recorded by the end-point system (antivirus, encryption, etc.) that may affect client computing services and resources, communicating substantial information to appropriate teams or authorities for appropriate action;
  • Preparation of designs, specification, reports, and other technical references/ documents relative to the functions of the Group; and
  • Other duties that may be assigned.

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First Datacorp

First Datacorp is an Information Technology service and solution provider in business since 1985. It aspires to be a leading IT organization engaged in the fields of business solution and consulting, system integration, infrastructure and service management. With more than two decades of track record and many awards and recognitions and certifications, the company has earned an enviable reputation for being keenly focused on customer satisfaction. More, working with technology leaders is an important strategy in its business. “Value through innovation” ORGANIZATION First Datacorp has over 90 IT professionals. It has assembled a team of industry certified experts in architecting, developing and deploying mission critical business and technology solutions. The company believes that the individual skills set is the building block of the organization’s technical capability, thus serious investment has been put on continuous IT education, training, certification and exposure as exhibited by various certifications maintained within the company.
Product & Services
HP OpenView Consulting and deployment service focuses on Project Management, Implementation and Consulting Services, Service Integrator and Training Programs. Microsoft Infrastructure Optimization service addresses Microsoft Core Infrastructure (Core IO) and Business Productivity Infrastructure Optimization (BPIO) framework. Managed Services covers Desktop management, Facilities management, Help desk services, and Maintenance agreement. IT Infrastructure Library (ITIL) Education and Consulting Services based on ITIL best practice services include education and certification, workshops and consulting services through partnership with ITPreneurs. Service contracting and specialized training includes help desk support and network management operations, managed services as well as specialized training and service contracting. Systems Integration focuses on server clustering and implementations, networking solutions, internet solutions, back office solutions, messaging and collaboration and enterprise content management solutions.
PharmaFirst is a web-enabled domain knowledge based and ready to use business analysis portal developed by First Datacorp for the Pharmaceutical Industry. Microsoft product which includes Volume Licensing Agreement such as Enterprise, Select and School agreement. Microsoft solutions include offerings based on the Core Infrastructure Optimization (Core IO) and Microsoft Business Productivity Infrastructure (BPIO). HP products which include enterprise servers, PCs, laptops and storage solutions and HP OpenView. HP management solutions include the comprehensive suite of HP OpenView tools with paths such as Business Alignment, IT Process Automation and Infrastructure Optimization. IBM covers software products including Informix, DB2 and the IBM Business servers. EMC2 includes hardware and software storage information solutions. Cisco offers networking solutions. Symantec offers data availability and protection software solutions. Lenovo offers high-quality PC products and value-added professional services. Key products also include Huawei, and Checkpoint.

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