Game Operation and Support Staff (5)

Valofe Global Limited
With business certificates

11-50 employees
Pasig, Metro Manila
Job Description:
  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Art/Design/Creative Multimedia, Mass Communications or equivalent.
  • Required language(s): English, Filipino
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Experienced with Massive Multiplayer Online Games,
  • With excellent English verbal and written communication skills, 
  • Exceptional interpersonal and customer service skills
  • Basic networking knowledge is a plus
  • Preferably 1-4 Yrs Experienced Employee specialized in Advertising/Media Planning or equivalent.
Key Responsibilities:
  • Test and document bugs
  • Draft and outline possible game enhancements and features
  • Address and resolve customer/player issues
  • Develop and maintain customer/player relations
  • Investigate and document complex issues with regard to bugs, game exploits, trade and other potential issues
  • Distinguish for the team and other departments between high and low priority items, focusing on areas yielding the greatest return, and make sound determinations based on what requires a "sense of urgency"
  • Document and communicate game/technical/investigation issues to technical staff
  • Document and communicate in-game community satisfaction, revenue stream, and revenue-building opportunities to management
  • Organize and run events for the community of players
  • Provide input on content driven events, updates, and future enhancements
  • Monitor game servers to ensure stability and fair game play

Applications for this job are now closed.
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Valofe Global Limited

VALOFE Philippines was initially established as Ndoors Philippines (NDP), a Nexon company in 2008. NDP was designated to be the strategic operations hub for Nexon’s global service platform providing operations, customer service, and product management tasks for Nexon’s globally published game titles for English based target markets such as North America, Europe, and other English speaking targets around the globe. With its proven success and history of GSP service and under the new flag of VALOFE Philippines, it is the time to leap high! VALOFE Global’s GSP connects financially well off English speaking global gamers through our GSP system!
VALOFE Co., Ltd was founded in May of 2007 in Korea. 
VALOFE has expanded to several offices all throughout the Southeast Asia region since then and already has numerous online game titles under its name.
Since 2012, VALOFE GLOBAL LIMITED have achieved success in Global and Regional game publishing across various countries.
• VALOFE Network is all over Asia, including Seoul Korea, Beijing, Shanghai China, Tokyo Japan, Taiwan, Hong Kong, Thailand, and Manila Philippines with more than 140 employees.
• VALOFE is currently publishing 8 online game titles in Thailand, China, Taiwan region, and Global market with more than 4 million loyal gaming customers.
• 6 more game titles are scheduled to be published by year 2018.
• VALOFE owns 2 game development studios in Seoul, Korea and Shanghai, China.
• VALOFE possess “Regional Publishing Expertise” in Thailand, China, Taiwan, and Global gaming markets.

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