Technical Support Engineer Level 1

Equitable Computer Services, Inc.
With business certificates

9f Equitable Bldg., 262 Juan Luna St., Binondo, Manila, Metro Manila
Job Summary
Resolve known and routine technical issues. Take end user’ calls/email and create a support request on the ticketing system. Guide the end user through pre-specified procedures that identify and resolve the problems.
Duties & Responsibilities
  • Answer questions or inquiries from customers and prospective customers about technical issues.
  • Provide desktop and server support.
  • Support and maintain MS server/Desktops and MS Exchange.
  • Set up and configure new laptops and desktops.
  • Install authorized software like antivirus to laptops and desktops.
  • Patch network and phones.
  • Make Cat 5e network cables when necessary.
  • Maintain and archive Exchange Server mailbox.
  • Set up new and disable expired computer user accounts
  • Other duties as assigned.
Job Specification/Skills Requirement
  • Must possess at least a Bachelor's/College Degree in Engineering (Computer/Electronics and Communications), Computer Science/Information Technology or equivalent.
  • Preferably with at least 1 year work experience in Help support.
  • Must have excellent understanding of the technical fundamentals of the Internet.
  • Must have excellent Windows troubleshooting skills.
  • Must have experience in installation, configuration and troubleshooting of Windows Desktop and Server operating systems.
  • Must have experience in configuration and troubleshooting of Mail-based systems (MTA/MUA) and general networking.
  • Must have excellent written and verbal communication skills.
  • Must be flexible and willing to work full-time and extended hours when necessary.
  • Must be willing to work on shifting and graveyard schedule.
  • Must be able to work well with minimal supervision.
  • Must be willing to travel occasionally to remote offices and to receive training.

Applications for this job are now closed.
Click here to view similar jobs.

Equitable Computer Services, Inc.

Equitable Computer Services, Inc. (Equicom) is one of the most progressive computer solutions providers in the country. It offers a broad spectrum of interrelated hardware and software services suited to fulfill the ever-increasing demands of today’s fast paced IT market.
ECS was established in February 22, 1973 and has since been at the forefront of innovation across various vertical markets providing turn-key systems, online and batch computer processing, unique products, including dedicated and professional technical support. The company continues to broaden its coverage in software development, systems integration, facilities management, point-of-sale (POS) maintenance services, call center, and technical support services, among others.

Learn more at :