Software Support Specialist

With business certificates

Taguig, Metro Manila
Software Support Specialist develops, customizes, or configures applications or modules using one or more programming languages such as:  RDBMS, Oracle PL/SQL, Scripting, using UNIX, Apache/Tomcat and preferrably Java, VB, ASP, and PHP
What will your job look like?
  • Application Development, Support, and Maintenance [Intermediate]
  • Provides technical expertise on L1/L2 support for production issues
  • Conducts troubleshooting/investigation for issues/problems
  • Coordinates on issues impacting SLA or service availability
  • Improves processes to streamline production operations
  • Participates in consultation on Projects execution
  • Facilitates resolution of raised incidents or production issues
  • Collaborates with SLM for problem investigation
  • Documents incident resolution and steps taken to resolve incidents (monitoring reports)
  • Resolution of incidents for managed systems within SLA
  • Improvement / enhancement of scripts or service operations
  • Incident Report (IR) documentation and monitoring reports
  • Conducts tests and execution of production fixes
All you need is...
  • Graduate of Bachelor’s Degree in Computer Science/ IT-related courses
  • Required: ITIL
  • 5+ years relevant work experience preferably with IT
  • Develops, customizes, or configures applications or modules using one or more programming languages such as:
    • RDBMS
    • Oracle PL/SQL
    • Scripting
    • Java – good to have
    • VB - good to have
    • ASP - good to have
    • PHP - good to have
  • Experience using UNIX, Apache/Tomcat
  • Preferably with management experience
  • Amenability to work on a 24/7 shift
Why you will love this job:
  • Gain valuable experience and  wide knowledge of Software integrative systems
  • Opportunity to be  exposed to advanced marked technologies
  • working with multi channels and divers area of expertise
  • You will take active role in team building, including technical mentoring and knowledge transfer.
  • You will have the ownership and accountability of specific modules within an application

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Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation.
With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.0 billion in fiscal 2018.

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