Technical Support Engineer
PHP 25,000 - 30,000 monthly

Promotexter Philippines Inc.
11-50 employees
Taguig, Metro Manila
Role Summary
When our Customers have issues you will be at the front line in ensuring we address their concerns and keep them satisfied. This role requires you to balance your technical skills to solve problems yourself, with communication skills in engaging with both internal and external teams to solve problems.
Roles and Responsibilities
Technical Support
  • Provide Level 1 and 2 Technical Support for external Customers
  • Provide support for the internal teams 
  • Ensure all problem tickets are properly documented and root cause analysis is performed when applicable
  • Daily monitoring of platforms, web services, servers, databases and gateways ensuring that all components are healthy using multiple monitoring tools
  • Participate in development projects and provide inputs for network related items
  • Provide outside office hours support and participate with the 24/7 standby rosters
Customer Engagement
  • Keep customers happy.
  • Communicate effectively to demonstrate you understand their problems and are focused on helping them.
  • Keep promises! Be diligent in following up issues
  • Be the voice of the customer when talking to internal teams
  • Basic working knowledge of Linux OS and MYSQL
  • Outstanding customer service skills with the ability to create the best customer experience
  • Technically minded individuals with strong troubleshooting and efficient problem solving skills
  • Ability to interface, collaborate and prioritize customer issues with internal teams
  • Excellent communication skills and fluent in English
  • 2-3 years of relevant experience in providing support or similar role and in an IT related industry
  • Experience with Application Monitoring tools is a plus
  • Results-driven, pro-active, self-starter
  • Ability to work independently and as a team player
  • Highly organised with attention to detail
  • Graduate of any 4 year Degree Course or higher

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Promotexter Philippines Inc.

Company Overview
Promotexter is a messaging platform provider which focuses on SMS, E­mail and IP message delivery and analytics. We empower companies to better engage their customers and grow their business through innovative mobile messaging solutions.
We address the needs of a growing list of top brands in a wide variety of industries from Retail, Entertainment, Logistics and Finance.
As well as our off-the-shelf solutions we custom-build platforms and services for enterprise clients and provide direct connection to our messaging gateway for web and mobile-based SMS applications.

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