Deputy Operations Manager

Wide-out Workforces Incorporated
With business certificates
Unit 2802, 28F, Pacific Star Building Sen. Gil Puyat cor. Makati Ave., Makati, Metro Manila
The Deputy Operations Manager will act as the interface between production leads and the Operations Manager. The successful candidate is expected to develop, implement, and review operational policies and procedures. He/She must also drive intelligent utilization through effective resource allocation and must ensure that the core values are practiced for each business unit under him/her.
 
Responsibilities
  • Ensure On-Time Delivery
    • Monitoring team dashboards via Control Centre + Individual data
    • Monitoring of sensitive/urgent requests
    • Take over critical situations such as escalations, external errors and missed deadlines
    • Business Continuity - natural and technical issues
  • Resource Management
    • Staffing review
    • Completion of daily rigor - attendance, 1:1s, scorecard reviews/audits, EDS
    • Task Force assignments
  • Report on the Performance of Accounts/Teams
    • Provide nuanced updates during the weekly ops meeting
    • Flag internal issues that may hamper operational success
    • Ensure accuracy of data reported on team dashboards
    • Present data indicative of team health
  • Operations Management
    • Weekly syncs with POCs per bucket
    • Address areas of difficulty/development including skip levels
    • Implement/cascade organizational changes
    • Regular syncs with support teams - HR, IT, Finance (as needed)
  • POC Success
    • Completion of POC scorecards
  • Business Reviews
    • Report team success via business reviews
    • [Extra] Forecasting vs actuals
  • Team motivation and success
    • Manage attrition <10%
    • 360-degree feedback
  • Individual Success
    • Hitting monthly milestones
Qualifications
  • At least 3 to 5 years of management experience or similar.
  • Must have a strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organizational dilemmas
  • Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
  • Adaptability, enabling the Operations Manager to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
  • Excellent English (verbal, written and interpersonal) communication skills
  • Any digital advertising experience is a plus
  • Must be willing to work in any shift schedule

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Wide-out Workforces Incorporated

Wide-Out Workforces Incorporated is a company that is engaged in providing fast and reliable online solutions. We have clients all over the world including North America, Europe and Asia. Our company has been around since March 2012 and as of today, we have more than one hundred direct hired employees. Our fleet has significant experience in producing advanced creatives for top-tier brands on the largest online media platforms. We also understand the online ecosystem and are equipped to handle the most demanding online needs. Wide-Out is a huge believer in providing a fun but professional environment for its employees.
We are proud to say that we are the only Google Analytics Certified Partner in the Philippines. We have worked with the world's biggest brands, creating cutting-edge advertising solutions on the latest online technologies. Our company is also a regional trainer for the Google Partners program.

At Wide-Out, it’s not just about business. It’s also about our fleet and relationships by providing our workforce with ample training and up-to-date technologies that optimize their talents. The result is a highly-skilled pool of talents that create compelling work that provides top-notch services.
Come join our fleet today!

Learn more about us through our Website: http://www.wideout.com and LinkedIn account: Wide-Out Workforces Inc.