Implementation Engineer
IT Group Inc
51-200 employees Topy's Place, Calle Industria, Bagumbayan, Quezon City, Metro Manila
51-200 employees Topy's Place, Calle Industria, Bagumbayan, Quezon City, Metro Manila
The Implementation Engineer is responsible for the successful implementation and deployment of technically complex product solutions in the client environment. He/She regularly exercises discretion and judgment while performing the duties and responsibilities of the job.
Technical Duties
- Acts as clients' technical advocate within the company; promotes thoughts and ideas that contribute towards a more efficient and productive implementation of the products for the client
- Creates detailed technical checklist and processes that needs to be followed for the implementation in the new client environment, or version upgrades or request for changes and incident management of the product solution in an existing client environment
- Analyzes client business rules and effectively communicates them to development, quality assurance, documentation, support and other individual or teams
- Submits reports and/or suggestions to the Project Manager to optimizing the product solutions or improving processes of deployment and implementation
- Consistently delivers high-quality services to our clients
- Graduate of any 4-year course or college degree, preferably BS IT, BS Computer Science, BS Computer Engineering or any IT - related courses
- With excellent customer service, communication skills both written and verbal
- Ability to interface with all levels of management
- Excellent planning abilities
- Experienced in the use of CRM tools and other productivity tools is a plus
- Must have at least 2-3 years of work experience in implementing IT products, services or solutions
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