Technical Service Manager

Integrated Computer Systems, Inc.
Muntinlupa, Metro Manila
Responsibilities: 
  • Oversee and assess technical support services activities in assigned client site.
  • Manage, develop and coach technical team/s to meet operational targets and conduct regular reviews to ensure the team performs within set standards.
  • Promote best practice and continuous improvement in service delivery.
  • Establish and maintain good customer relationship and ensure customer satisfaction and accurate, timely and complete feedback.
  • Strategize and monitor daily activities, resolution of customer technical concerns, escalations and backlogs.
  • Conduct regular service reviews and provide performance statistics and reports.
  • Effective resource and budget management.
  • Manage and review contract changes efficiently.
Qualifications: 
  • Bachelor's Degree in Computer Engineering, Information Technology or any related course.
  • With at least 8 years working experience in hands-on hardware technical support in a BPO environment, preferably 6 years of which in supervisory post in the service industry.
  • Excellent customer service skills.
  • Willing to work in Alabang, Muntinlupa City.

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Integrated Computer Systems, Inc.

Integrated Computer Systems (ICS) continues to provide unparalleled value to our broad clientele of the Philippine’s elite top 1,000 corporations. For over 40 years, customers continue to choose ICS for our legendary professionalism and impeccable reliability. Being a pioneer in the IT industry, we continue to expand our broad range of end to end IT services to enable our customers to achieve their business goals. Our strong corporate values of integrity, commitment, and service quality ensures that our customers are consistently delighted to work with us.

ICS’s wide range of solutions include cutting edge technologies such as Cloud, Mobility, and Virtualization, to traditional solutions such as Business Applications, Data Center Solutions (Power, Cooling, Servers, Storage, and Racks), Enterprise solutions (Networking, Security, Backup & Recovery), Client Solutions (virtual desktops, thin clients, laptops, desktops, and printing), and Consumables. The service portfolio includes the full range of design, build, and run services up to hardware rentals and managed services.
 
Our distinguished list of principals and partners have continued to choose ICS as well and have recognized ICS with an unsurpassed 100 awards and citations for the past three decades. This is a strong testament to the rich history of ICS to deliver to our customer’s needs. ICS operates in six key cities nationwide and employs the broadest network of authorized service partners to provide customers easy access to both products and after sales support- an absolute must for competing in today’s rapidly evolving market.

Learn more at :
www.ics.com.ph