Technical Service Manager
Integrated Computer Systems, Inc.
Muntinlupa, Metro Manila
Muntinlupa, Metro Manila
Responsibilities:
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Oversee and assess technical support services activities in assigned client site.
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Manage, develop and coach technical team/s to meet operational targets and conduct regular reviews to ensure the team performs within set standards.
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Promote best practice and continuous improvement in service delivery.
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Establish and maintain good customer relationship and ensure customer satisfaction and accurate, timely and complete feedback.
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Strategize and monitor daily activities, resolution of customer technical concerns, escalations and backlogs.
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Conduct regular service reviews and provide performance statistics and reports.
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Effective resource and budget management.
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Manage and review contract changes efficiently.
Qualifications:
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Bachelor's Degree in Computer Engineering, Information Technology or any related course.
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With at least 8 years working experience in hands-on hardware technical support in a BPO environment, preferably 6 years of which in supervisory post in the service industry.
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Excellent customer service skills.
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Willing to work in Alabang, Muntinlupa City.