Technical Service Team Lead
Integrated Computer Systems, Inc.
Cebu City, Cebu
Cebu City, Cebu
Responsibilities:
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Oversee and monitor daily technical support services activities in assigned client site.
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Responsible for effective deployment of technical team and ensure service requests are properly handled.
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Monitor resolution of customer technical concerns, escalations and backlogs.
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Maintenance and updating of the service tickets and tasks.
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Implementation of proper work procedures and service policies.
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Ensure customer satisfaction and accurate, timely and complete feedback.
Qualifications:
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Bachelor's Degree in Computer Engineering, Information Technology or any related course.
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With at least 5 years working experience as Team Leader managing hands-on hardware technical support in a BPO environment.
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Excellent customer service skills.
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Willing to work in Cebu Business Park, Cebu City for Cebu based.