Technical Service Team Lead

Integrated Computer Systems, Inc.
Cebu City, Cebu
Responsibilities: 
  • Oversee and monitor daily technical support services activities in assigned client site.
  • Responsible for effective deployment of technical team and ensure service requests are properly handled.
  • Monitor resolution of customer technical concerns, escalations and backlogs.
  • Maintenance and updating of the service tickets and tasks.
  • Implementation of proper work procedures and service policies.
  • Ensure customer satisfaction and accurate, timely and complete feedback.
Qualifications: 
  • Bachelor's Degree in Computer Engineering, Information Technology or any related course.
  • With at least 5 years working experience as Team Leader managing hands-on hardware technical support in a BPO environment.
  • Excellent customer service skills.
  • Willing to work in Cebu Business Park, Cebu City for Cebu based.

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Integrated Computer Systems, Inc.

Integrated Computer Systems (ICS) continues to provide unparalleled value to our broad clientele of the Philippine’s elite top 1,000 corporations. For over 40 years, customers continue to choose ICS for our legendary professionalism and impeccable reliability. Being a pioneer in the IT industry, we continue to expand our broad range of end to end IT services to enable our customers to achieve their business goals. Our strong corporate values of integrity, commitment, and service quality ensures that our customers are consistently delighted to work with us.

ICS’s wide range of solutions include cutting edge technologies such as Cloud, Mobility, and Virtualization, to traditional solutions such as Business Applications, Data Center Solutions (Power, Cooling, Servers, Storage, and Racks), Enterprise solutions (Networking, Security, Backup & Recovery), Client Solutions (virtual desktops, thin clients, laptops, desktops, and printing), and Consumables. The service portfolio includes the full range of design, build, and run services up to hardware rentals and managed services.
 
Our distinguished list of principals and partners have continued to choose ICS as well and have recognized ICS with an unsurpassed 100 awards and citations for the past three decades. This is a strong testament to the rich history of ICS to deliver to our customer’s needs. ICS operates in six key cities nationwide and employs the broadest network of authorized service partners to provide customers easy access to both products and after sales support- an absolute must for competing in today’s rapidly evolving market.

Learn more at :
www.ics.com.ph