IT Helpdesk Support
PHP 13,000 - 15,000 monthly

First Datacorp
51-200 employees
3F Citibank Center, Paseo de Roxas, Makati, Metro Manila
QUALIFICATIONS: 
  • Graduate of BS Computer Science, BS Computer Engineering or any four years IT-related course. 
  • With excellent written and oral communication 
  • With at least 3 yrs of related work experience 
  • Willing to work in Makati/Taguig
  • Must be willing to work in a shifting schedule
  • 1 Full-Time position(s) available 
JOB DESCRIPTION: 
  • Responsible for providing technical support via phone or email to end-users 
  • Responsible for dispatching and assigning tickets to desktop support officers 
  • Coordination with suppliers for repairs and replacements 
  • Logging of calls, work request, and complaints to the helpdesk system 
  • Manning of the helpdesk system 
  • Coordinates with ICT section heads for all issues 
  • Provide support to the head and will perform administrative tasks 
Why Join Us?
  • HMO
  • Life Insurance,
  • Allowances
  • Rest Day Schedule: Shifting schedule
  • Time of Work: Shifting schedule

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First Datacorp

First Datacorp is an Information Technology service and solution provider in business since 1985. It aspires to be a leading IT organization engaged in the fields of business solution and consulting, system integration, infrastructure and service management. With more than two decades of track record and many awards and recognitions and certifications, the company has earned an enviable reputation for being keenly focused on customer satisfaction. More, working with technology leaders is an important strategy in its business. “Value through innovation” ORGANIZATION First Datacorp has over 90 IT professionals. It has assembled a team of industry certified experts in architecting, developing and deploying mission critical business and technology solutions. The company believes that the individual skills set is the building block of the organization’s technical capability, thus serious investment has been put on continuous IT education, training, certification and exposure as exhibited by various certifications maintained within the company.
 
Product & Services
 
MAJOR SERVICES
 
HP OpenView Consulting and deployment service focuses on Project Management, Implementation and Consulting Services, Service Integrator and Training Programs. Microsoft Infrastructure Optimization service addresses Microsoft Core Infrastructure (Core IO) and Business Productivity Infrastructure Optimization (BPIO) framework. Managed Services covers Desktop management, Facilities management, Help desk services, and Maintenance agreement. IT Infrastructure Library (ITIL) Education and Consulting Services based on ITIL best practice services include education and certification, workshops and consulting services through partnership with ITPreneurs. Service contracting and specialized training includes help desk support and network management operations, managed services as well as specialized training and service contracting. Systems Integration focuses on server clustering and implementations, networking solutions, internet solutions, back office solutions, messaging and collaboration and enterprise content management solutions.
 
MAJOR SOLUTIONS and PRODUCTS
 
PharmaFirst is a web-enabled domain knowledge based and ready to use business analysis portal developed by First Datacorp for the Pharmaceutical Industry. Microsoft product which includes Volume Licensing Agreement such as Enterprise, Select and School agreement. Microsoft solutions include offerings based on the Core Infrastructure Optimization (Core IO) and Microsoft Business Productivity Infrastructure (BPIO). HP products which include enterprise servers, PCs, laptops and storage solutions and HP OpenView. HP management solutions include the comprehensive suite of HP OpenView tools with paths such as Business Alignment, IT Process Automation and Infrastructure Optimization. IBM covers software products including Informix, DB2 and the IBM Business servers. EMC2 includes hardware and software storage information solutions. Cisco offers networking solutions. Symantec offers data availability and protection software solutions. Lenovo offers high-quality PC products and value-added professional services. Key products also include Huawei, and Checkpoint.

Learn more at :
http://www.first-datacorp.com/