Field Support Engineer

SD Solutions I.T. Outsourcing, Inc.
With business certificates

51-200 employees
3/F JG Building, C.Raymundo Avenue, Rosario, Pasig, Metro Manila
Job Description:
 
The Field Support Engineer is responsible for onsite service and support needs for our clients. This relates to all technology, including: workstations, servers, CCTV’s, printers, networks, and vendor specific hardware and software.

Basic Job Functions:
  • Managing all on-site installation, repair, maintenance and project planning to different clients.
  • Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
  • Provide support and troubleshooting to resolve all IT related issues locally or remotely from both internal departments and external providers, vendors or clients.
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Ability to work in a team and communicate effectively
  • Escalate service issues that cannot be completed within agreed service levels.
  • Diagnosing errors or technical problems and determining proper solutions
Minimum Requirements:
  • Education: Bachelor’s Degree in Computer Science, Information Technology, Computer Engineer or equivalent.
  • Experience: Minimum 1 to 2 years working experience in any related field.
  • Hands-on experience in structured cabling, IP addressing, Networking, LAN, WAN.
  • Experienced on troubleshooting, Installation, configuration, diagnose and rectify CCTV systems, IP cameras, computer systems, network hardware/software components and peripherals.
  • Amenable for Work from Home arrangement 
  • Candidates must have the necessary resources and equipment both hardware (laptop/desktop) and required software. 
  • Candidates must have a fast, reliable, secure internet connection with a minimum speed of 5mbps
  • Please note this role will be 60% site based and 40% work from home. (subject to change based on project requirements) 
  • Fulltime position(s) available.
Why Join Us?
  • Life group Insurance
  • HMO
  • Dental
  • Monthly recreational activities
  • Annual Team building
  • Fixed Weekend Off
  • Shift: Monday - Friday 9 AM to 6 PM

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SD Solutions I.T. Outsourcing, Inc.

SD Solutions I.T. Outsourcing Inc. (SDS) is a Philippine-based application development and IT outsourcing company with competent professionals, committed to providing you efficient IT services and solutions that will help your company achieve its full potential thru using the right tools and technology.
 
Our suites of products and services -- SDS Connect, SDS Engage, SDS Empower, and SDS Reach -- help businesses achieve sustainable competitive edge in today's global marketplace.
 
Since 2006, we have empowered a number of global, regional and local companies in BPO, Healthcare, Banking & Finance, Government, Media & Entertainment, Transportation & Logistics, and Distribution among others.
 
The vision of SDS is to be the premier IT Solutions provider in our country, helping businesses build a solid ground in the industry by being in line with the current technological innovations.
 
 
Why join us?
 
The basic foundation of every company is mounted on the professionalism of its employees with regards to their knowledge to their respective field and how they work with their business colleagues.
 
At SDS, we take the opportunity to not only give our clients the key to their problems, but also solutions that can give them the competing edge in the long term. By doing so, our employees become well credited, and given better opportunities in their careers.
 
Diversity and Unity is the key that makes SDS a unified business machine. Greasing them into top condition, we provide the best working environment so they feel comfortable and motivated to work.
 
Good employees are hard to find, so when you sign up with us, you can be entitled to a whole lot of benefits:
  • Cross-training
  • Career Development
  • Performance Incentives
  • Health and Wellness
  • Work Life Balance
  • Employee Empowerment
 
Let’s make IT happen.