Desktop Engineer

Integrated Computer Systems, Inc.
Muntinlupa, Metro Manila
VncTeamviewerNetwork PrintersMobile DevicesWindows
Job Responsibilities:
  • On-site diagnosis, isolation and assessment of computer related technical issues.
  • Provide technical support and troubleshooting of the following:
    • Desktop/laptop hardware, OS, and Email
    • Basic Network (e.g. Internet/Intranet, LAN, WAN, Voice network connectivity)
    • Basic business application, Anti-virus
  • Proper coordination with clients by:
    • asking targeted questions to quickly understand the root of the problem,
    • communicating via phone, email or chat, until the resolution of a technical issue,
    • following up to ensure their IT systems are fully functional after troubleshooting.
  • Proper escalation of unresolved issues to appropriate internal teams (e.g. software developers) or external teams (third party suppliers when the problem requires a parts replacement or change to software code).
  • Document technical knowledge in the form of notes and manuals.
  • Maintenance and accurate and timely update of the service tickets and tasks.
  • Prepare accurate and timely reports.
  • Ensure customer satisfaction, prompt and accurate, timely and complete feedback to customers.
  • Implementation of proper work procedures and service policies.

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Integrated Computer Systems, Inc.

Integrated Computer Systems (ICS) continues to provide unparalleled value to our broad clientele of the Philippine’s elite top 1,000 corporations. For over 40 years, customers continue to choose ICS for our legendary professionalism and impeccable reliability. Being a pioneer in the IT industry, we continue to expand our broad range of end to end IT services to enable our customers to achieve their business goals. Our strong corporate values of integrity, commitment, and service quality ensures that our customers are consistently delighted to work with us.

ICS’s wide range of solutions include cutting edge technologies such as Cloud, Mobility, and Virtualization, to traditional solutions such as Business Applications, Data Center Solutions (Power, Cooling, Servers, Storage, and Racks), Enterprise solutions (Networking, Security, Backup & Recovery), Client Solutions (virtual desktops, thin clients, laptops, desktops, and printing), and Consumables. The service portfolio includes the full range of design, build, and run services up to hardware rentals and managed services.
Our distinguished list of principals and partners have continued to choose ICS as well and have recognized ICS with an unsurpassed 100 awards and citations for the past three decades. This is a strong testament to the rich history of ICS to deliver to our customer’s needs. ICS operates in six key cities nationwide and employs the broadest network of authorized service partners to provide customers easy access to both products and after sales support- an absolute must for competing in today’s rapidly evolving market.

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