Information Technology Support

Quanta Philippines
5th Floor IPAMS Building, 723 Aurora Blvd., Quezon City, Metro Manila
Duties & Responsibilities
• Trouble shoot Wireless Issues
• IPhone and Mobile Device password resets
• Quanta System Password Resets *(Must know Microsoft Active Directory)
• VPN configuration
• Research and resolve outstanding Tickets
• Support International Units IT support
• Respond to assigned tickets in a timely manner with details
• Quanta Email Solution *(Microsoft Exchange)
• Active Directory Issues
 
Qualifications
• Candidate must possess at least a High School Diploma
• At least 2 year(s) of working experience in the related field is required for this position.
• Required ITIL Foundation Certification
• Preferably with Microsoft Certified IT Professional, A+/ Comptia or Microsoft Certified
Solutions Associate (MCSA)
• Applicants must be willing to work in Metro Manila.
• Has basic skills in IT Network Troubleshooting procedures
• Required skill(s): IT Support Call center skills
• Must be physically fit.
• Must be Hardworking, Trustworthy, and Reliable
• Excellent English communication and documentation skills.
• Excellent customer service skills.
• Must maintain current knowledge of industry trends and potential impact on the support
business.
• Ability to work professionally with executive management-level customers and with other
office personnel in person and by telephone in sometimes challenging situations.
 
Preferred Education and Experience:
• ITIL Foundation Certification – Required
• A+ or MCSA
• MCITP
 
Why Join Us?
• Rice Subsidy            
• Transportation
• Medical for Self
 
Paid Time Off/ Leaves
• Leave with pay (vacation leave) after the first year
• Sick Leave

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Quanta Philippines