Onsite Support Engineer
PHP 25,000 - 40,000 monthly

MISNet
51-200 employees
Makati, Metro Manila
Key Responsibilities:
• Perform ticket management such as: oAcceptance and creation of tickets for concerns received through hotline and mailbox. oPoint person by customer regarding updates to “in progress” tickets. oStart of day and end of day monitoring of “in progress” tickets oTransfer/endorsement of assigned tickets to 24/7 support for ongoing tickets.
• Responsible for triage - concern/ticket reassignment to proper resolver group.
• Responsible for documentation and site update; e.g., Frequently Asked Questions (FAQ), Knowledge Database (KDB)
• Fix known issues under L1 bucket.
• Conduct start and end of day system checklist oEnsure that the system is up at the start and by end of shift.
• Participate in alignment meetings with client Project Team
• Participate in alignment meetings with customer's Management Team
 
Hiring Criteria:
• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or any IT related field
• 1- 2 years customer support experience or client facing role
• Proficient in English language verbally and in writing
• Proficient in MS Office tools (Word, Excel)
• Willing to work on site on an 8x5 schedule
• Able to work under pressure
• Must be punctual and time sensitive
• Must be able to generate report documents and update website data repositories on a periodic basis; e.g., Knowledge Database (KDB) and Frequently Asked Questions (FAQs) sites

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MISNet

For more than 22 years, MISNet has been a leader and pioneer for Information Technology in the Philippines and abroad. With two decades of business and technology experience under our belt, MISNet is one of the country’s premier providers of IT services and solutions. We offer our clients a growing portfolio of advanced software technology and IT services, delivered by our world-class technical professionals.
 
MISNet combines industry experience, technology expertise, and practical understanding of real-world business realities to deliver solutions and services that bring tangible value to our customers. MISNet streamlines the entire process – from guiding our customer to make intelligent technology decisions and directions, to implementing the software, to operating the technical environments and providing the most appropriate and relevant support for the customers.
 
Our goal is to empower businesses in making intelligent decisions by delivering built-for-change solutions and a rewarding IT experience.

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