IT Service Desk Analyst
PHP 11,900 - 12,000 monthly

H2 Software Consulting Services Inc.
With business certificates

Pasig, Metro Manila
H2 Software Consulting Services Inc. is an IT Consulting Company providing services to big companies in the Philippines. To learn more, visit our website: h2software.net
 
Job Qualifications:
  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
  • Fresh Graduates are encouraged to apply
  • Knowledgeable in handling ticketing system
  • Amenable to work in Makati City
  • Willing to extend hours or do overtime if necessary
  • Willing to be trained
  • Full-time position(s) available.
  • Can Start ASAP
Duties & Responsibilities:
  • Act as a technical consultant on all customer interaction (Call, email, chat), treating each contact as an opportunity to provide customer satisfaction
  • As an IT Service Desk Specialist, you shall be the primary point of contact for all IT Incidents and Requests.
  • Your role includes the provision of initial support using prepared scripts;
  • Creation of ticket for the request
  • Assignment of request to a resolver.
  • Assess incidents and service request for initial troubleshooting
  • Escalates incidents to higher level resolving groups when these cannot be resolved at the first level
  • Performs other related tasks that may assign from time to time

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H2 Software Consulting Services Inc.

H2 Software Consulting Services aims to be the leading Filipino IT company that delivers world-class and innovative solutions and services in the Philippines.
 
Today, it is one of the fastest growing IT company focusing and partnering with Local Banks in developing, implementing, and supporting IT Applications and Services.
 
Our focus is to provide the best software applications primarily on the areas of IT Service Management, Business Process Management, and Web Content Management. Complementing these areas, we also hone dedicated IT Consultants for Software Development, Web Development and Helpdesk and Desktop Support.

Learn more at :
http://www.h2software.net/