CRM Functional Consultant

Xceler8 Technologies, Inc.
Solar Century Tower 100 Tordesillas St. Cor. H.V. Dela Costa St. Brgy. Bel-Air, Makati, Metro Manila
CRM Functional Consultant is a client-facing and responsible to define, collect all requirements of the clients. 
  • Consultancy background
  • In-depth background on Microsoft Customer Engagement product - Sales, Marketing, and Customer Service. Any experience on other CRM products - Portals, Field Service is an advantage.
  • Understand Microsoft product stacks and how to use Power Platform, Common Data Services, etc.)
  • Proven experience with D365 CRM full lifecycle delivery projects
  • Demonstrate ability to understand and utilize best practices to identify ideal solutions for implementing business requirements in D365.
  • Strong business analysis and requirements gathering skills
  • Excellent presentation skills 
  • Team player with excellent communication skills 
  • Results-oriented and self-motivated to deliver with excellence.
  • Passion for learning and development.
Job Description:
  • Lead client to uncover requirements - from discoveries, analyzing the requirements to the functional design of D365 solution.
  • Define and evaluate the functional requirements for each business process in line with the capabilities of D365 Customer Engagement.
  • Transform business requirements into application requirements. Conduct Business Process Review, Fit Gap Analysis.
  • Write functional specifications and collaborate with the team to make sure that functional requirements are understood and built as required.
  • Conduct testing, a configuration of the system to its business process.
  • Prepare necessary documents on the system configuration, project documentation deliverables.
  • Support client during the user acceptance testing and training.
  • Provide after-sales support to clients.
This is for a full-time and project-based role.

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Xceler8 Technologies, Inc.

Xceler8 Technologies, Inc. is in the Information Technology industry, offering their line of expertise in Enterprise Resource Planning (ERP) and Human Resource Management System (HRMS). Xceler8 Technologies, Inc. brings customers in targeted sectors closer to their business, helping them be more agile and prepared for what’s next in their industry. The company also provides highly qualified professionals to deliver outstanding business services to increase the productivity of its customers. As a trusted enterprise business software company, Xceler8 Technologies, Inc. delivers IT enterprise solutions for small to medium all the way to large enterprises across industries. We are committed to cater our client’s requirements with the value of security, growth and innovation to provide the best business solutions and services.

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