IT Support Specialist

Nephila Web Technology Incorporated
With business certificates

11-50 employees
Quezon City, Metro Manila
  • Must be a graduate of Bachelor of Science in Computer Science, IT or any computer related course
  • Knowledge on LAMP (Linux, Apache, MySQL and Php) stack
  • Knowledge on HTML5, Javascript, AJAX, Jquery, Php and MySQL database
  • Highly analytical skills
  • Good written and communication skills
  • Must possess deep technical knowledge to address system issues quickly
  • Must have a strong troubleshooting skills with an eye for minute details
  • Must have excellent customer service, verbal and written communication skills to be able to interact with end users of various technical levels.
Job Descriptions:
  • Provide technical support and troubleshoot any IT related issues.
  • Prioritize and work on client issues without disturbing the system workflow.
  • Always look for causality to identify the problem, making it for the systems developers to resolve the problem.
  • Offers strong technical support and assistance to troubleshoot one or more issues that may occur.
  • Interact with clients especially when issues arise
  • Communicate with the clients on a lay man’s term
  • Collaborate with the project team
  • Generate monthly report
  • Daily and weekly update on the SCRUM
  • Update system documentation
  • Utilize the ticketing system for the client’s requests and when resolving issues
  • Update the status of the project using the project management system
  • Create technical documentation for reference and reporting
  • Involvement during the system audit
  • Recommend and execute system improvements
  • Gather and evaluate feedback from the end-users
  • Design algorithms and flowchart

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Nephila Web Technology Incorporated

Nephila Web Technology Incorporated  (Nephila Web) is a consultancy firm  committed to provide Information and Communications Technology Solutions through the use of Open Source Technology (OST)
As Open Source systems increasingly gain reputation in the IT industry as a standard of building enterprise infrastructures, more company decision makers realize its importance and are now embracing the technology. Nephila Web continuously conducts research and development to provide our clients the many benefits of OST as it creates cost-effective, interoperable, reliable, secured and stable systems.
Today, Nephila Web is making its name in educational community with its Technology Advancement Program for Schools which includes the development of School Information System & Learning Management System and its series of CHED & DepED accredited Trainings on E-Learning.  
Nephila Web is also the first local based Moodle Partner in the Philippines and the only Moodle Partner in Southeast Asia.

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