Moodle Support Specialist

Nephila Web Technology Incorporated
With business certificates

11-50 employees
Quezon City, Metro Manila
  • Must be a graduate of Bachelor's degree or a Masters Degree with background in Educational Technology, Information Technology, Computer Science or other related fields
  • Teaching experience is an advantage
  • Experience on using Moodle LMS is preferable
  • Must be fluent in English
  • Must have excellent written and communication skills to be able to interact with end users of various technical levels.
  • Excellent organizational and analytical skills
  • Must be collaborative and a good team player
  • With extensive Moodle experience to communicate with client
  • Must be customer service oriented
  • Knowledgeable of on CSS, HTML, Php and MySQL
  • Knowledgeable on LAMP (Linux, Apache, MySQL and Php)
  • Knowledge on Agile Methodology and SCRUM framework is an advantage
Job Description
  • Answer queries and support the end-users regarding the functional and technical use of Moodle LMS.
  • Develop and maintain instructional guides and documentation of the Moodle site.
  • Provide Moodle training and on-demand knowledge based instructions as requested by the clients
  • Conduct online or onsite training for the end-users with regards to Moodle LMS.
  • Troubleshoot technical issues
  • Assist on the development of instructional designs in Moodle
  • Can dynamically support clients on different time zones
  • Able to create intuitive content in Moodle course
  • Analyze problems and identify issues on a systematic approach
  • Understand reported problems on how to resolve it
  • Utilize the ticketing system of the company in response to the issues reported by the client
  • Generate monthly report for the clients
  • Daily and weekly update on the SCRUM
  • Update the status of the project using the project management system

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Nephila Web Technology Incorporated

Nephila Web Technology Incorporated  (Nephila Web) is a consultancy firm  committed to provide Information and Communications Technology Solutions through the use of Open Source Technology (OST)
As Open Source systems increasingly gain reputation in the IT industry as a standard of building enterprise infrastructures, more company decision makers realize its importance and are now embracing the technology. Nephila Web continuously conducts research and development to provide our clients the many benefits of OST as it creates cost-effective, interoperable, reliable, secured and stable systems.
Today, Nephila Web is making its name in educational community with its Technology Advancement Program for Schools which includes the development of School Information System & Learning Management System and its series of CHED & DepED accredited Trainings on E-Learning.  
Nephila Web is also the first local based Moodle Partner in the Philippines and the only Moodle Partner in Southeast Asia.

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