IT Helpdesk Associate
PHP 19,000 - 21,000 monthly

Sykes Asia Inc.
With business certificates
Upper G/F Worldwide Corporate Center (WCC), Shaw Boulevard, Mandaluyong, Metro Manila
Salary Range: 19K-21K
 
Perks: HMO, Insurance, Rice Allowance, Clothing, and laundry allowance
 
Restday: Fixed Saturday and Sunday
 
Shift: 1:00 PM – 10:00 PM
 
QUALIFICATIONS
 
To perform this job successfully, an individual must be able to perform each primary duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and/or WORK EXPERIENCE
  • Fresh College Graduates of Bachelor’s Degree in an IT-related field
  • 0 to 2 years of IT service experience
  • Professional Technology Certifications (Microsoft, ITIL, Comptia, Cisco, etc) are preferred but not required.

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Sykes Asia Inc.

ABOUT Sykes Asia Inc.
 
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
 
In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.
 
MILESTONES
• 2016 PEZA Awards
- Outstanding Community Project Award
• 2018 Cebu IT-BPM Organization (CIB.O)
- Cebu’s Top 10 IT/BPM Companies
- Special Award as the Pioneer Call Center in Cebu
• 2018 Asia Leaders Awards
- BPO Company of the Year
- CSR Company of the Year
• 2019 Asia Pacific Stevie Awards Industries
- Silver Winner - Award for Excellence in Innovation in Internal (Corporate) Events
- Bronze Winner - Award for Excellence in Innovation in Business Product and Service Industries
• 2019 South East Asia Business Awards (SEABA)
- BPO Company of the Year – Philippines
• 2019 17th Philippine Quill Awards
- Awardee for Internal Communications
• 2019 Cebu IT-BPM Organization (CIB.O)
- Top 10 IT/BPM Companies in Cebu
 
SYKES OFFICES
Makati City (Headquarters)
- G/F Glorietta 1 Corporate Center, Hotel Drive, Ayala Center
Mandaluyong City
- Upper G/F Worldwide Corporate Center (WCC), Shaw Boulevard
- G/F 500 Shaw Zentrum (S500), Shaw Boulevard
Quezon City
- G/F K-Pointe Building, Gilmore St. corner Aurora Blvd.
Muntinlupa City
- 6/F ATC BPO1 Corporate Center Bldg., Madrigal Avenue, Ayala Alabang
Cebu City
- Synergis Building, F. Cabahug Street, Brgy. Kasambagan, Mabolo
- 4/F Robinsons Galleria Cebu, Gen. Maxilom Avenue Extension, corner Sergio Osmeña Blvd., Brgy. Tejero