Command Center Specialist

Talentium Inc. (formerly AppSource Inc.)
With business certificates
11-50 employees
Pasig, Metro Manila
JOB DESCRIPTION
  • Performs infrastructure and transactional monitoring on critical systems, applications and business processes.
  • Performs regular service testing for critical websites and applications including periodic system health checks.
  • Reports/Escalates and creates tickets for all system breaches detected in a timely manner or as per agreed SLA.
  • Checks if all monitoring systems are operational by following standard procedures and ensure that errors or malfunctions are immediately reported.
  • Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope.
  • Regularly updates monitoring checklists or other process documents relating to parameters, thresholds, L2/L3 support contacts, special instructions and the like.
  • Identifies key metrics that needs to be monitored. Periodically reviews them to find out if current set of metrics are still relevant and/or if additional metrics are needed.
  • Updates the service catalog that shows current services covered and all the systems, services, infrastructure enrolled to these services along with pertinent details.
  • Provides daily, weekly and monthly reports on detections with corresponding insights.
  • Identify and recommend improvement activities in support of automation and Incident prevention.
COMPENTENCIES
Must have:
  • At least one (1) year work experience
  • Degree in Computer Science/Engineering, ECE or Math
  • With good analytical, communication and interpersonal skills
Good to have:
  • Certification in ITIL v3
  • General knowledge of IT infrastructure and monitoring methodologies
  • Understanding of Banking or Financial Services

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Talentium Inc. (formerly AppSource Inc.)

Talentium Inc. (formerly AppSource Inc.) (Talentium), founded in 2008, is a 100% Filipino-owned IT company designed as a single-source vendor to address an enterprise’s common IT concerns: (1) Staffing & Consulting, (2) Infrastructure & Solutions, (3) Applications Development

• Talentium combines a passion for technology and an inherent aptitude for business.
• Our core competency in I.T. mixed with our business savvy has made for innovative and successful partnerships with our clients.
• Our people are highly trained, committed professionals, immersed and in synch with the latest technology.
• We are always ready to take on challenges.
• We are ready to be your partners in I.T. and in business.

How we make it work: Strategic and Simple Solutions

Strategic
We make sure that the choice of technology is consistent with a client’s business strategy and goals.
We are able to provide quick wins, although we are in for the long haul.

Simple
We strive for simplicity in our architecture, designs, and interfaces. We hide the complexity of technology so the users can do what they do best.

Solutions
We make sure that what we build actually solves your concerns. We have inquiring minds and a passion to find the answers to your questions.

Learn more at :
http://talentium.ph

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