Command Center Specialist
Talentium Inc. (formerly AppSource Inc.)
With business certificates
11-50 employees Pasig, Metro Manila
With business certificates
11-50 employees Pasig, Metro Manila
JOB DESCRIPTION
- Performs infrastructure and transactional monitoring on critical systems, applications and business processes.
- Performs regular service testing for critical websites and applications including periodic system health checks.
- Reports/Escalates and creates tickets for all system breaches detected in a timely manner or as per agreed SLA.
- Checks if all monitoring systems are operational by following standard procedures and ensure that errors or malfunctions are immediately reported.
- Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope.
- Regularly updates monitoring checklists or other process documents relating to parameters, thresholds, L2/L3 support contacts, special instructions and the like.
- Identifies key metrics that needs to be monitored. Periodically reviews them to find out if current set of metrics are still relevant and/or if additional metrics are needed.
- Updates the service catalog that shows current services covered and all the systems, services, infrastructure enrolled to these services along with pertinent details.
- Provides daily, weekly and monthly reports on detections with corresponding insights.
- Identify and recommend improvement activities in support of automation and Incident prevention.
COMPENTENCIES
Must have:
Must have:
- At least one (1) year work experience
- Degree in Computer Science/Engineering, ECE or Math
- With good analytical, communication and interpersonal skills
Good to have:
- Certification in ITIL v3
- General knowledge of IT infrastructure and monitoring methodologies
- Understanding of Banking or Financial Services
Applications for this job are now closed.
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