L2 Unified Communications Engineer

Comscentre Phils. Inc.
6F Multinational Bancorporation Centre, 6805 Ayala Avenue, Makati, Metro Manila
  • Rest Days – 2 days
  • Shift – Australian Time
Perks and Benefits:
 
When you join Comscentre, you will enjoy the following benefits subject to terms and conditions:
- De Minimis Benefit – (such as rice, clothing, and laundry allowance)
- Transportation Allowance –upon passing of 3rd month probation period
- Communication Allowance or Company Mobile Phone
- Home Internet Allowance – after 3rd year of employment & upon submission of proof
- Work from Home Privilege - upon regular appointment depending on role requirements and quality of internet connection
- Nanny Benefit (additional benefit) – with child/ren 12-year-old and below
- Personal HMO extended to an immediate members of the family
- Company Interest-Free Loan
- Pay for Performance Incentive
- Statutory Benefit
- Complete set of company issued equipment (laptop, headset, and monitor)
- Generous Company Leave Entitlements
 
Responsibilities:
  • The focus of the role is to support and maintain our CME and CM (Cisco’s Call Manager Express and Cisco Call Manage) VOIP phone systems both hardware and associated applications such as Express Contact Centre, Attendant Console, Workforce Optimization Quality Manager, and Jabber. The role will test your diagnostics and resolution skills whilst maintaining our SLA’s and customer satisfaction.
  • Support CUCM (Cisco Unified Call Manager), CUC (Cisco Unity Connection), CUIMP (Cisco Unified Instant Messaging and Presence), UCCX (Unified Contact Centre Express), and Telepresence servers.
  • Configure and manage PBX using MGCP, H323, and SIP Protocols
  • Maintain and liaise with the carrier with regards to PSTN, ISDN, and SIP line services faults
  • Rebuild and maintain FXS, FXO, BRI, and E1 cards on voice gateways router
  • Configure and maintain call flow using UCS features (Queue Management, System Call Handlers, Route Patterns, Translation Rules)
  • Configure and maintain UCS applications for customers (Jabber, EM, Agent, Finesse, AC, VM)
  • Configure and maintain IVR scripts using CUE Editor
Qualifications:
 
To be successful in this role, the following skills are desired:
  • A minimum of 3 years of hands-on experience with Call Manager Express (CME), Call Manager (CM), Cisco Softphones, UCS, Express Contact Center, and other Cisco applications.
  • A minimum of current CCNA/CCNP for Voice, or other higher Cisco certification.
  • Hands-on experience in managing video endpoints and servers
  • Excellent diagnostics and resolution skills
  • Strong customer service ethic and focus
  • Exceptional English – written and verbal communication skills

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Comscentre Phils. Inc.

Founded in 2002, Comscentre is a true business communications partner, providing world class systems and support to hundreds of companies Australia wide. Comscentre provides a complete suite of the communications products and services essential to businesses of every size, namely hardware, finance, voice and data services, and network design and management, all backed by a complete support and maintenance package.  In addition to Brisbane Headquarters, Comscentre has since grown to include offices in Melbourne, Sydney and Perth, and has also established a regional office and full network operations in Manila, Philippines.