NOC Engineer L1

Comscentre Phils. Inc.
6F Multinational Bancorporation Centre, 6805 Ayala Avenue, Makati, Metro Manila
  • Rest Days – 2 days
  • Shift – Australian Time
Perks and Benefits:
 
When you join Comscentre, you will enjoy the following benefits subject to terms and conditions:
- De Minimis Benefit – (such as rice, clothing, and laundry allowance)
- Transportation Allowance –upon passing of 3rd month probation period
- Communication Allowance or Company Mobile Phone
- Home Internet Allowance – after 3rd year of employment & upon submission of proof
- Work from Home Privilege - upon regular appointment depending on role requirements and quality of internet connection
- Nanny Benefit (additional benefit) – with child/ren 12-year-old and below
- Personal HMO extended to an immediate members of the family
- Company Interest-Free Loan
- Pay for Performance Incentive
- Statutory Benefit
- Complete set of company issued equipment (laptop, headset, and monitor)
- Generous Company Leave Entitlements
  • Candidate must possess at least a Bachelor's/College Degree, Engineering (Computer/Telecommunication) or equivalent.
  • Required language(s): English
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Makati City.
  • Preferably 1-4 Yrs Experienced Employees specializing in Engineering - Electronics/Communication or equivalent.
  • Full-Time position(s) available.
Responsibilities:
  • Monitoring and responding to device alarms/alerts and customer reported Data/Network Issues and outages
  • Device troubleshooting and diagnosis
  • Working with Carrier/Telco providers for fault investigations and resolution
  • Communication: Both Spoken and Written
  • The role will test your diagnostics and resolution skills whilst maintaining our SLAs and customer satisfaction.
Qualifications:
  • A minimum of 3 years of hands-on experience with Cisco Networking in a service
  • Provider environment/Telco Company
  • A minimum of a current CCNA/CGNP, though higher certifications like CCIE is desirable
  • Experience with BGP/EIGRP/VRF/MPLS/RADIUS, carrier interconnect methodologies and peering is essential
  • Excellent diagnostic and resolution skills
  • Meraki and Fortinet knowledge/experience highly regarded
  • Minimum of NSE 1-4 Certification is an advantage
  • Highly organized with attention to detail
  • Strong customer service ethic and focus
  • Exceptional written and verbal communication skills
  • FRESH GRADUATES are also welcome to apply
Must-Have:
  • A desire to provide excellent customer service by doing what it takes
  • A desire to outperform required SLA and service metrics
  • A desire to learn, develop and improve technically and personally every day
  • A desire to be part of a close-knit team and do what it takes to be a valued team member
  • A desire to become a subject matter expert and share one’s expertise with the team
  • Confident Communicator
  • Strong internet connection at home for Work From Home

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Comscentre Phils. Inc.

Founded in 2002, Comscentre is a true business communications partner, providing world class systems and support to hundreds of companies Australia wide. Comscentre provides a complete suite of the communications products and services essential to businesses of every size, namely hardware, finance, voice and data services, and network design and management, all backed by a complete support and maintenance package.  In addition to Brisbane Headquarters, Comscentre has since grown to include offices in Melbourne, Sydney and Perth, and has also established a regional office and full network operations in Manila, Philippines.