IT Staff

Systemantech Inc.
With business certificates

201-500 employees
Makati, Metro Manila
Duties and Responsibilities:
  • Assist all requests in-terms of desktop and network issues
  • Must be able to attend all assigned tickets
  • Ensuring all task must be updated after resolving
  • Must be able to attend and troubleshoot Hardware and Software tickets assigned
  • Must be able to escalate tickets with dependencies to respective clients Administrators (ex: resetting of end users password, configuration needed in Networks connections,
  • Must be able to update of tickets in detailed. (step by steps procedure) /update every tickets assigned in real time.
  • Must be able to attend meetings and trainings call by Client and Systemantech, Inc. Supervisors
  • Must be able to follow SMTI company policies and procedures
  • Must be able to follow client's company policies and procedures
  • Must be able to comply with the ticket SLA set by the client
Location: Makati City & Mandurriao Iloilo
 
Skill Set:
  • Graduate of BS ECE / BSIT / BSCS / BSCOE / any IT related course
  • Minimum of 1 year experience in the same field
  • Knowledgeable in computer hardware and software troubleshooting
  • Knowledgeable in printer troubleshooting
  • Knowledgeable in level 1 network support
  • Has an average in communication skill
  • Has an experience in Remote Desktop Support (RDP)
  • Has a customer oriented personality
Work Experience: 3 months - 1 year

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Systemantech Inc.

Who We Are:
 
We are an IT Outsourcing and Solutions provider company.
 
What We Do:
 
We provide broad range of IT services portfolio from simple manpower augmentation to a complete outsourcing of technical support operation. We provide quality assurance base on ITIL framework and global standard best practices that will definitely improve your IT Service Management process. We employ competent and credible IT professional.
We offer best of breed solution in the field of Networking, IT Security, IT Infrastructure Management and IT Service Management.

Learn more at :
www.systemantech.net