ITSM Process Engineer
PHP 170,000 monthly

J-K Network Services
With business certificates

Makati, Metro Manila
Location: Makati and Pasay
Salary: Max of 170,000 PHP
Start Date: ASAP
Job Description:
  • Organize, and monitor pre-implementation deliverables and process improvement initiatives identified for our clients.
  • Build methods and tools to streamline process deliverables.
  • Coordinate with process owners and technology owners to define technology requirements to support process strategy and deployment.
  • Develop and maintain process development and optimization programs.
  • Maintain and update documentation of process overviews, details and process flows.
  • Research and resolve issues identified in the processes and systems of a client’s organization.
  • Design and implement new process in order to improve service delivery and client
  • Contribute in preparing client deliverables (e.g. business documents and presentations) and supporting business management activities (e.g. Audits, compliance).
  • Act as main point-of-contact for customers and internal teams in addressing process-related inquiries.
  • Work closely with the staff to select most appropriate process improvement techniques.
  • Develop new processes for high efficiency and cost effectiveness.
  • Optimize current processes to meet all customer and internal requirements.
  • Develop and maintain process related documents.
  • Evaluate current processes and provide recommendations.
  • Perform process design, development, and implementation for customer projects.
  • Provide support and guidance to other team other teams seeking Best Practice knowledge.
  • Analyze and troubleshoot process problems so as to make continuous and permanent improvements.
  • Ensure in compliance with company and industry standards.
  • Support global operations as needed
Skills, Licenses, Knowledge, Education and Training Requirement:
  • ITIL Intermediate certified (required)
  • At least Five (5) years ITIL Service Management process/functional owner or manger (i.e. Problem, Change, Availability)
  • Industry understanding of “Best Practice” frameworks and methodologies such as ITIL, COBIT, CMMI, LEAN, Six Sigma
This is a direct hiring and for Full Time and Permanent position.

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J-K Network Services

We are a Japanese owned company. We have two sister companies. J-K Services and J-P English Corp. Our Japanese online School is currently in need of the following:

• IT Support
• IT Assistant

These positions are opened to support the technical assistance needed by our IT department. Our company started in 2008. We are currently providing Filipino Office based Teachers who are teaching Japanese Online, in line with this, monitoring of our IT department is needed. Our company is one of the largest Online Schools in the Philippines. We are currently supporting schools based in japan by teaching English to Japanese.


Your Life @ J-P ENGLISH
• We provide paid trainings for Fresh Graduates
• We pay 13th Month, SSS, Pag-ibig and Phil-health
• We have allowances and Bonuses