Product Technical Support Engineer
PHP 20,000 - 30,000 monthly

Dzienn Executive Solutions, Inc.
2-10 employees
Ortigas, Pasig, Metro Manila
Dzienn Executive Solutions Inc. is in urgent need of Technical Support Engineers who will be responsible in communicating with customers via phone/email/WebEx to resolve technical product issues and work closely with Developer/QA/Product Management Teams on product bugs and enhancements.
Our client is US headquartered leading provider of software solutions worldwide. For over 30 years, offering analytics platforms enabling organizations to reduce cost, increase productivity and gain competitive advantage.
Main Responsibilities:
  • Identify and resolve customer’s problems direct support cases to appropriate team by following standard support processes and procedures
  • Investigate and provide workarounds as applicable.
  • Work closely with development and sales teams to ensure customer success
  • Learning the technologies required for supporting the company’s products.
  • Must be knowledgeable with the technologies used for supporting the company’s products
  • Must be able to provide knowledgeable articles (FAQ/Solutions) that is helpful to the company’s customer base
  • Continuous communication with pre-evaluation of new and existing customers that would enhance support experience and satisfaction levels
  • Gain customer’s loyalty by resolving customer problems in a timely and accurately manner
  • Documenting problems accurately and completely, their solutions, and defects in the support call tracking system.
  • Make sure that problems and solutions are properly documented in the support call tracking system
  • Managing workload efficiently while being able to resolve time critical situations professionally
  • Monitor end user inquiries on the Community forums and respond as necessary
  • Coach junior level engineers on support processes and problem analysis skillset
  • Bachelor’s degree in Engineering/Computer Science or equivalent.
  • At least 2 years of work experience as a Technical Support Engineer
  • Knowledge or experience in the following will be a plus:
  • Windows and Linux OS troubleshooting.
  • Client/Server Web Application architecture.
  • Oracle and/or SQL server. Good knowledge of writing SQL scripts.
  • Big Data Technologies. Authentication mechanism like LDAP, Active Directory and Kerberos.
  • Programming and scripting languages, web services, web development.
  • Amenable to work on a shifting schedule
  • Willing to work in Ortigas

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Dzienn Executive Solutions, Inc.

Dzienn Executive Solutions, Inc. provides premium recruitment solutions and general outsourcing services for various industries. Our business edge is on quality, variable cost structure, and competitive turnaround time. We are our clients’ partner for growth. We let our clients focus on their key business efforts, we focus on supporting their executive search, recruitment and other outsourcing needs, as, and when they need it.  
Dzienn Executive Solutions, Inc.’s core business is in identifying leading Philippine based and expatriate candidates for management positions in the Philippines. 
Our goal is to emerge as one of the leading executive search and support services provider in the Philippines. We believe in continued growth. We believe in increasing the value of our company and service by providing the opportunity for businesses to work with highly motivated individuals. 

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