Network Engineer

The Results Companies
With business certificates

QPlaza Bldg. ITatalong Kawayan Brgy. Dela Paz, Pasig, Metro Manila
Position Overview:
The Senior Network Engineer will be designing and supporting a Cisco infrastructure comprised of 20+ remote locations throughout North and South America, with several thousand of call-center and corporate users. This role will involve planning, designing, and implementing local and remote data & voice communications hardware, software, telecommunications connectivity and procedures; identifying, evaluating and developing network systems procedures; overseeing data network configuration; and managing the data network supporting a rapidly growing VoIP environment.
Essential Job Duties and Responsibilities:
  • Configures, tests, analyzes and maintains router, switch and firewall gear
  • Develops and maintains accurate network diagrams and information
  • Identifies and resolves ongoing local area and wide area network problems and issues
  • Analyzes network traffic and makes recommendations for future growth and requirements
  • Resolves daily network related issues
  • Participates in On-Call rotation for support of 24x7 operations
  • Manages IOS upgrades and patches for network gear
  • Maintains firewall configurations for ongoing security requirements
  • Manages remote access VPN configuration and client/vendor VPN interconnects
  • Travels occasionally to local Data Center collocation for installation/maintenance
  • Meets with internal IT teams, vendors and clients to develop strategy and plans for implementation of new sites, locations and technology.
Position Requirements:
  • Minimum of 6-10 years direct experience with network administration and maintenance, in either a medium sized commercial network or large enterprise, preferably in a service providing industry
Direct hands on experience with:
  • Cisco ASA/Pix firewalls
  • Cisco routers
  • Cisco Layer 2/3 switches
  • Cisco IOS CLI
  • Cisco VPN configurations
  • Routing protocols – EIGRP, OSPF, BGP, etc.
  • LAN Technologies – Ethernet, HSRP, GLBP, VTP, dot1q Trunking, Etherchannel, etc.
  • WAN Technologies – MPLS, PPP, ATM, Private Line, DS3, T1, MetroEthernet, etc.
  • VoIP Technology – Avaya, Cisco, etc.
  • Ability to lift, carry and install network equipment and related items
  • Ability to multitask and assign priority to tasks
  • Competent understanding of TCP/IP and common network services (DNS, DHCP, HTTP(s), SSH, etc.)
  • Expertise in troubleshooting, performance tuning, and problem resolution
  • Experience with monitoring solutions such as OpenNMS, What’s Up Gold, or similar solution
  • Proven ability to multi-task between operational and project related work efforts
  • Strong documentation, communication skills, and ability to train others is critical.
Working Schedules: Night shift to rotating schedules
Work Location: QPlaza (Infront of Sta. Lucia Mall in Pasig, Cainta)

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The Results Companies

Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, near shore and far shore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

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